Your Clover device considers each payment as a transaction. When refunding a transaction, the full amount of that individual payment will be refunded.
On the Web Dashboard:
1. On a computer, phone, or tablet, log in to your Clover account online.
2. Select Transactions.
3. Select Payments.
4. Find the payment you want to refund and select Details.
5. Scroll down and select Refund.
6. Select Yes to confirm the refund.
On a Clover device:
1. Open the Transactions app.
2. Tap the transaction you want to refund.
3. Tap Refund and confirm.
4. Select where to apply the refund.
You can search for transactions in the Transactions app by transaction number or transaction ID.
OR
You can issue manual refunds for recent and past transactions using the Refund app. The system records manual refunds in the Transactions app. If you want to refund individual items on an order, or exchange one item for another, use the Orders app instead.
Refund a recent transaction:
You can manually refund part or all of the transaction amount. You’ll need a payment card from the customer.
1. On your Clover device, open the Refund app.
2. Enter a refund amount.
3. Tap Issue Refund and confirm.
4. If you’ve enabled prompting for invoice numbers (or your custom identifier), enter an identification number, then tap Continue.
5. Swipe the customer’s payment card, insert a chip card, tap for contactless payment, or manually enter the card number.
6. If the refunded transaction includes tips, the tips will also be refunded.
Refunding a past transaction:
1. On your Clover device, open the Refund app.
2. Tap Look Up Past Payment.
3. Tap the transaction you want to refund.
4. Tap Refund.
5. Tap Refund in the dialog box.
6. Tap where to apply the refund.
